1. Policy overview
This policy applies to donations made to Flow haouz through a payment method we provide. We want donors to understand the amount, frequency, allocation approach, cancellation process, and refund rights before contributing.
- A donor may request a refund within 30 calendar days after the applicable charge.
- The $49 USD Clean Water Access Sponsor tier renews monthly until canceled.
- The $499 USD Community Well Project and $1,999 USD Infrastructure Partner tiers are one-time donations.
- Recurring support may be canceled at any time to stop future charges.
- Confirmed duplicate, mistaken, or unauthorized charges are reviewed promptly and refunded when appropriate.
2. How to request a refund
Email sajol.mikefrancisfil@gmail.com within 30 calendar days after the charge with the subject 'Donation refund request.' Include the donor name, billing email, donation date, amount, and transaction reference if available. Do not email a full card number or security code.
If email is inaccessible, call +1 (702) 867-1322 for help arranging an accessible written request. We acknowledge requests within three business days and aim to decide them within 10 business days after receiving the information reasonably needed for review.
3. The 30-day refund window
A valid request received within 30 calendar days after a donation charge is eligible for a refund of that charge. Flow haouz honors the 30-day window even if project planning or allocation has begun; approved refunds are paid from available organizational funds so that project accounting remains accurate.
After 30 calendar days, donations are generally final because funds may have been committed to project and organizational needs. We still review confirmed duplicate, incorrect, or unauthorized charges, a failure to process a timely cancellation, and any refund required by law.
4. Canceling monthly support
The Clean Water Access Sponsor is $49 USD per month and continues until canceled. To cancel, email sajol.mikefrancisfil@gmail.com or use a self-service cancellation option supplied by the payment processor. There is no cancellation fee.
Cancellation stops future charges. Submit an email request at least two business days before the next scheduled charge so it can be processed before billing. If the charge is processed, request a refund within 30 calendar days under this policy. We confirm email cancellation requests and the effective date within three business days; the request is effective based on when we receive it, not when we acknowledge it.
5. Transparent allocation guidelines
Donation-tier descriptions identify the intended scale and program area. Unless Flow haouz accepts a legally restricted donation in a separate written agreement, donations support the overall clean-water mission and may be pooled or reallocated to respond to project readiness and need.
Mission-related uses can include community assessment, technical planning, permits, wells, pumps, filtration, storage, distribution, construction, local labor, testing, training, maintenance, monitoring, project reporting, administration, insurance, professional services, fundraising, and payment-processing costs.
Flow haouz retains discretion to change a project's location, design, timing, vendor, or implementation method when safety, legal requirements, local participation, materials, weather, cost, or other conditions require it. We will not knowingly describe a planned initiative as completed.
6. Refund processing
We initiate an approved refund to the original payment method within five business days after approval and send confirmation. Card and bank refunds commonly require additional processing time set by the payment provider and financial institution, often five to 10 business days after initiation.
If the original method cannot receive a refund, we work with the donor and payment provider to arrange an appropriately verified alternative. Business days are Monday through Friday, excluding United States federal holidays.
7. Duplicate or unauthorized charges
Report a duplicate, incorrect, or unrecognized charge promptly. We investigate against our records and refund a confirmed billing error. You may also contact your bank or payment provider at any time. Tell us if a payment is already disputed so the same amount is not refunded twice.
This policy does not limit any non-waivable right or remedy and does not shorten a bank, card-network, regulator, or legal deadline.
8. Contact
Refund, cancellation, and allocation questions may be sent to sajol.mikefrancisfil@gmail.com, made by telephone at +1 (702) 867-1322, or mailed to Flow haouz, 1345 Branson Ave APT 3B, Las Cruces, NM 88001, USA.